Privacy Notice

Understand our commitment to protecting your personal information and maintaining your privacy and trust.

Privacy Notice

Privacy Notice

About us / Your information
Leyes Lane Pharmacy Ltd is committed to ensuring our site is absolutely secure for you to use and takes great care to protect your information. This privacy policy explains what information we collect about you, how we may use it, and the steps we take to ensure that it is kept secure. We also explain your rights and how to contact us. Please note that this website provides links to other websites belonging to other organisations, which are provided for your convenience. We would recommend that you read the Privacy Statement for every website that you visit.


What information do we hold on you?
We collect details from you when you request a product, service, offers or news from us from our website, emails, telephone conversations, and written and verbal communication. We may supplement the information that you provide with other information that we obtain from our dealings with you in person.
Our pharmacists may have access to certain electronic NHS records which contain information about the medicines you take and any known allergies you suffer from. If these records are viewed, the pharmacist will ask for your permission and a note will be made on your records.

What do we do with the information?
We will use the personal information gathered in our normal course of business primarily to provide the products and services you have requested, and also for administration purposes:

to confirm identification when you contact us
to keep you informed of health relate matters via our newsletter
for statistical analysis, including automated techniques
for record-keeping purposes
to track activity on our website
to improve and monitor our service to you
for the prevention of crime and fraud.

Disclosure of your information to service providers
In order to provide our services including the supply of medicines, we may appoint other organisations to carry out some of the processing activities on our behalf. These may include for example, specialist suppliers for prescription items, or our technology partners. In these circumstances, we will ensure that personal information is properly protected and that it is only used in accordance with our Privacy Policy and to provide the requested service.

We take the security of personal information seriously. We employ security technology, including firewalls to safeguard information and have procedures in place to ensure that our paper and computer systems and databases are protected against unauthorized use, loss and damage.

Transfer of your information overseas
The information that we collect from you will not be transferred to, and stored at, a destination outside the European Economic Area.

The use of cookies
We do not use cookies on our website


What to do if you do not wish to receive information from us?
If you do not wish to receive newsletters from us, you can opt-out at any time by clicking unsubscribe at the bottom of the email or by emailing or by ringing us on 01926 859232. Alternatively you can write to us at Leyes Lane Pharmacy Ltd, 35 Leyes Lane, Kenilworth, Warwickshire, CV8 2DE
Please note that you may change your mind at any time by contacting us by any of the above methods or by following the instructions set out with each offer you receive.

Changing your personal information
If you believe that we are storing details relating to you and that these are incorrect or you wish to remove them, please Contact Us


​Changes to this privacy policy
​​If we need to change our privacy policy, we will post the changes on this page so that you are aware of the information we collect, how we use it and under what circumstances we disclose it.
Any revised policy will apply only to data collected after the new policy comes into effect.

Your rights to access your personal information
You have a right to ask for a copy of all pharmacy records about you.

There may be a charge to have a printed copy of the information held about you. Your request must be made in writing to the Pharmacy Superintendent at the contact details shown below. You will need to give adequate information in order for us to identify you (e.g.: full name, address and date of birth). You will be required to provide full ID before any information is released to you. We are required to respond to your request within 40 working days.

The Superintendent Pharmacist at Leyes Lane Pharmacy Ltd, 35 Leyes Lane, Kenilworth, Warwickshire, CV8 2DE


Telephone: 01926 859232

If you think any information we hold on you is inaccurate or incorrect, please let us know.